RESERVATION POLICY

CANCELLATION, TOLERANCE, AND REFUND POLICY FOR EXPERIENCES

1. Punctuality and GracePeriods
   
   • Check-in grace period: Each reservation includes a 10-minute grace period from the agreed-upon time.
   • Late Arrivals: If for any reason you are unable to arrive within this time frame, you will not lose your spot: you can reschedule your visit at no additional cost.
   
   
2. Rescheduling and Changes
   
   • Flexibility: You can reschedule your visit without penalties or additional administrative fees.
   • Advance Notice Required: All rescheduling requests must be made at least 24 hours in advance.
   • Last-minute requests: If you are unable to attend and there are less than 24 hours remaining before the event, no refund will be issued, but you may check availability to reschedule your visit according to the booking terms.
   • Absence of group members: For group bookings, if one group member is unable to attend, the guide must be notified on the day of the event. The absent person may reschedule their visit individually without affecting the rest of the group’s reservation.
   • Nature of the reservation: The reservation is personal and non-transferable; therefore, it cannot be assigned to third parties.
   
   
3. 
   
   Cancellations and Refunds • Requests within 24 hours of purchase: Once the reservation is made, you have 24 hours to request a cancellation and a 100% refund.
   • After 24 hours have passed since purchase: Once this period has elapsed, no refunds will be issued under any circumstances.
   • Refund Processing Time: When a refund is applicable, the funds will be processed and deposited within 72 hours.
   
   
4. Cancellation by the Company or Due to Weather Conditions
   
   • In the event that the tour or event must be canceled for reasons attributable to the company or due to adverse weather conditions:
   1. The customer may reschedule their visit for a date that is most convenient for them.
   2. If the cancellation is the direct responsibility of the company, the customer may also opt for a full refund of their reservation.
   
   
5. 
   
   Check-In andAdmission • Identification: To check in on the day of your event (or on the rescheduled date), simply present your ID to verify your reservation in the system.
   
   
6. Customer Service Channels
   

To make any changes, reschedule, or cancel, you can contact our customer service team via:

• WhatsApp: +51 908 894 806