RESERVATION POLICY

If you are unable to attend on the requested date, you may reschedule your visit within the same billing month, provided you give at least 24 hours' notice.
If you are unable to arrive on time for your reserved appointment, you may reschedule for the next available time slot of the day, provided there are openings. To check availability, please contact the reservations agent.
No refunds will be issued; appointments can only be rescheduled within the terms set forth in points 1 and 2.
Reservations cannot be modified, nor can you switch between general and VIP tour categories or vice versa.
Reservations for special events for groups larger than the capacity listed on the website must be arranged with the assistance of a Tour Flor de Caña reservation agent.
If you do not show up and do not notify us within the time period specified in point 1, your previous reservation will not be rescheduled.
You must arrive 20 minutes before your scheduled time to complete the check-in process at the facility. If you do not arrive on time and arrive after your scheduled time, we reserve the right to deny you admission. Depending on your arrival time, you may follow the procedure outlined in point 2.
All visitors must present a form of identification at the tour ticket counter in order to enter the facility; acceptable forms of identification include a national ID card, driver's license, or passport.
In the event of cancellation by the company due to weather conditions or force majeure, a new date will be scheduled in coordination with both parties.
If you are unable to attend and notify us in advance, the reservation may be transferred and applied to a third party selected by the customer within the terms specified in the reservation.
If you reserve multiple spots and not all visitors show up, no refund will be issued for the unused spot.